It is important that you read the following section carefully:
We understand buying off the internet does not guarantee a perfect fit and we want you to be ecstatic with your purchases, so we are more than happy to return, exchange or provide a store credit (except for earrings and hosiery).
For a Full Refund, you need to contact us and return the item to us within 7 days of receiving it. For Exchange or Store Credit please return your item within 30 days of delivery. Please note, that if you wish to exchange your item, the sooner you advise us, the more likely we are to have, or to be able obtain, your preferred size.
Obviously your returned item must be in original condition (that is they have not been worn, altered or washed, with all tags and spare buttons attached).
If the item does not meet these standards we reserve the right to deny you a refund or credit note and it will be returned to you.
If the need for refund or exchange was our fault (for example the item is faulty or not what you ordered) we will happily cover the cost of any postage required. Otherwise, postage costs incurred in the exchange/return will be your responsibility. Shipment of new items following exchanges will be free of charge.
Earrings and hosiery are non-returnable.
If exchange is requested, we will endeavour to provide you with the item you require. Should such items be unavailable we will happily offer you a refund, credit note, or assist you in finding a suitable alternative (with cost differences to be either paid by you in the case of a more expensive item, or refunded by us in the case of a less expensive item)
How to return an item:
Please inform us via email if you intend to request a Return or Exchange letting us know your invoice number and the details of the return/exchange.
When sending a return or exchange please simply return items (all tags attached), protectively packed with a copy of the original invoice marked with items to be returned (having first informed us via email).
We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us
We will provide confirmation via email once we receive your item. Returns and Exchanges are usually processed within a week of their arrival at Et La Mer.
- Refunds can only be given via your original payment method. (If you paid by bank transfer you will need to let us know your Account Name, BSB and Ac number so we can send your funds back to you)
- The type of payment method you used will determine the time it will take for your refund to be processed. Credit card and PayPal refunds will be processed immediately. Direct Deposit/Bank transfer may take 2 – 3 Working days.
- We are unable to refund your original postage costs unless the item was faulty or not as requested.
- The cost of postage for returns or exchanges which are for non-faulty items must be bourn by the purchaser
Please return items to:
Et La Mer,
93 George St,
Launceston, TAS, 7250