Shipping policy

Shipping

As soon as your order is dispatched we will email you to tell you it is on its way. Australian orders can be tracked if you log in to your et la mer account.

Shipping Costs - within Australia

Orders placed before 1pm AEST will receive Australia Post Parcel Post delivery to capital cities and major regional centres. Outside of these areas delivery may take an extra day and delivery to remote areas even longer. Please allow for Public Holidays and weekends.

Orders placed after 1pm AEST will be shipped on the next business day.

All parcels are fully tracked.

Please give any specific delivery instructions in the comments field during checkout, such as “leave at reception” or “leave at front door if not home”. If you choose to have your goods delivered to a site where no one is there to receive it, you do so at your own risk and we cannot accept responsibility should it go missing.

Please note that during times of high activity it may be impossible to achieve same day dispatch. Please bear with us, your order is our priority and will be shipped with all possible speed.

Please note we cannot accept responsibility for delivery delays which are the result of forces outside our control, for example: natural disasters such as wild storms or unnatural disasters such as postal strikes!

FREE SHIPPING within Australia on orders OVER $75.  Shipping costs $7.95 for orders under $75. (within Australia only).

Shipping Costs - International

We offer shipping to limited international destinations. All charges and prices stated on this website are in Australian Dollars (AUD) and include a 10% Goods and Services Tax. (This Tax will be removed from the cost of your purchase once you fill in the delivery address fields at the checkout.) However, any customs or duties charged in the country of destination will be your responsibility.

Parcels will be dispatched upon full clearance of funds.

Please note we cannot accept responsibility for delivery delays which are the result of forces outside our control, for example natural disasters such as wild storms or unnatural disasters such as postal strikes!

Our "shipping is free for over $75" is not applicable to items shipped internationally.

We can only ship to New Zealand, USA & UK. The shipping costs are:

to NEW ZEALAND: $27.15 (AUD)

to USA: 35.70 (AUD)

to UK: $45.10 (AUD)

The above applies to parcels that contain product up to the value of $500 (AUD) and weight is under 1kg. Anything outside this value or weight will need to be quoted on. You will be contacted by further email if your order falls outside the 1kg weight. International parcels are sent via Australia Post through their Pack and Track International pre-paid satchel option.

If your parcel can be sent with tracking at a cheaper weight because your parcel weighs under 500g, we will refund you the difference (ie. shipping to New Zealand under 500grams costs approx $18.00).

Contact us if you are having problems loading your postcode and country.